Terms and Conditions

Effective date: September 8, 2026

1. Agreement to Terms

By accessing and using MarketplaceAdPros.com ("the Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you do not have permission to access or use the Service.

The Service is a business-to-business product. It is offered for use in a trade, business, craft, or profession — the advertising and selling of products on Amazon and other commercial marketplaces — and is not intended for personal, family, or household use. By subscribing you confirm that you are acting for purposes relating to your business.

2. Description of Service

MarketplaceAdPros.com provides Amazon Advertising account management services. By using our service, you authorize us to:

  • Access and manage your Amazon Advertising account through official Amazon APIs
  • Make changes to your advertising campaigns and settings
  • Monitor and analyze your advertising performance
  • Store and process data related to your advertising accounts

3. User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access or security breaches
  • Comply with Amazon's terms of service and advertising policies
  • Use the Service in accordance with applicable laws and regulations

4. Account Integration

To use our Service, you must:

  • Have a valid Amazon Advertising account
  • Provide necessary permissions through Amazon's authentication process
  • Maintain valid payment methods with Amazon
  • Keep your integration credentials current and valid

5. Payments, Billing, Refunds and Cancellation

You understand that:

  • Our service fees are separate from your Amazon advertising spend
  • You remain responsible for all charges incurred on your Amazon Advertising account
  • Service fees will be billed according to your selected plan

5.1 Billing terms

Plans are billed in advance for the full term you select. AI Connect is billed weekly or monthly; optimization plans are billed monthly or annually. Your payment method is charged when you subscribe and again at each renewal until you cancel. Add-ons, additional Brands, and one-time purchases are billed as described at the point of purchase.

5.2 Annual plans are a twelve-month commitment

When you purchase an annual plan you are committing to, and paying for, a twelve-month term. Annual fees are non-refundable in whole or in part, including where you stop using the Service before the term ends, except as set out in sections 5.5, 5.6 and 5.7.

5.3 Cancellation

You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period: you won't be charged again, and we don't refund the current period. Your access to the Service continues for the remainder of the term you have already paid for.

5.4 Evaluate before you commit

A two-week trial is available to eligible new customers for a one-time fee, and monthly billing is available for every optimization tier. These exist so that you can evaluate the Service before committing to an annual term. Trial eligibility is limited — it is offered to new customers and is not available to accounts that have previously held an optimization plan or a recent trial. Purchasing an annual plan is not an evaluation period.

5.5 Limited refund window for unused annual plans

We will refund an annual plan in full if all of the following are true:

  • You request the refund within 72 hours of the initial charge for that plan;
  • You have not connected any advertising or Selling Partner integration to your account; and
  • You have not used any AI, agent, or MCP feature of the Service.

This window exists so that a plan bought by mistake, or never set up, can be undone. Once you have connected an integration we begin retrieving and processing your account data on your behalf, and once you have used the AI features we have incurred the cost of delivering them; at that point the plan has been used and section 5.2 applies. To request a refund under this section, email support@marketplaceadpros.com from the account's registered email address.

5.6 Discretionary exceptions

We may, at our sole discretion, issue a refund outside these terms. Any such refund is a one-time accommodation for the circumstances at hand, does not create an entitlement, and does not waive these terms.

5.7 Statutory rights

Nothing in this section limits or excludes any rights you have that cannot be waived or limited under the law applicable to you.

5.8 Credits are not cash

Where the Service issues account credit — for example proration when you change plans mid-term, referral credits, or goodwill credits — that credit is applied against future service fees. It is not a cash refund, has no cash value, and is not redeemable for cash.

6. Disclaimer

Advertising is not a guarantee of sales or results. Advertising can be expensive. Past results are not indicative of future returns.

Your use of ideas, systems, and/or data provided by MarketplaceAdPros are at your own risk and it is your sole responsibility to evaluate the accuracy, completeness, and usefulness of the information.

7. Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. Neither MarketplaceAdPros, its affiliates, nor any content partner makes any warranty or representation that the information provided is accurate, complete, or timely. You understand that use of the Service is undertaken at your own risk. Any information or data provided by MarketplaceAdPros is not exhaustive or complete.

8. Limitation of Liability

MarketplaceAdPros.com is not liable for:

  • Performance of your Amazon advertising campaigns
  • Changes in Amazon's APIs or policies
  • Service interruptions due to Amazon platform issues
  • Indirect or consequential damages
  • Loss of profits or business opportunities

9. Intellectual Property

All content, features, and functionality of the Service are owned by MarketplaceAdPros.com and are protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

10. Termination

We reserve the right to:

  • Suspend or terminate your access to the Service
  • Modify or discontinue any aspect of the Service
  • Remove your account for violations of these terms

If we discontinue the Service, or terminate your account other than for a breach of these terms, we will refund the unused portion of any period you have already paid for.

11. Changes to Terms

We may modify these terms at any time. The current version, and the date it took effect, are shown at the top of this page.

Changes apply to you when you take an affirmative action after they take effect: purchasing a plan, or renewing an existing subscription. Your existing paid term continues under the terms that were in effect when you purchased it. We will notify account owners by email of material changes.

Changes to these terms

  • September 8, 2026 — Added refund and cancellation terms (section 5). Moved the Referral Program and Affiliate Program terms into separate addenda (section 14). Resolved a conflict between the app and marketing copies of these terms in favour of Utah governing law. Stated that the Service is a business product. Clarified that changes take effect on purchase or renewal rather than on continued use.
  • July 7, 2026 — Earlier published version. Archived at docs/legal/.

12. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Utah, USA. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Utah.

13. Brand Usage

A Brand in MarketplaceAdPros represents one store, brand, or advertiser. Your plan includes a set number of enabled Brands, and additional Brands may be purchased (see Payments and Billing).

13.1 What a Brand may contain

A single Brand may hold all of the Amazon accounts belonging to one advertiser, including:

  • One seller account across every marketplace it sells in — for example a Pan-European seller operating in nine countries
  • One vendor or KDP account in each marketplace, where Amazon issues a separate identifier per marketplace
  • Both a seller account and a vendor account belonging to the same business
  • Multiple Amazon identifiers that Amazon has issued to the same vendor group

13.2 What a Brand may not contain

A Brand may not hold two or more unrelated advertisers in the same marketplace. Grouping separate businesses, clients, or storefronts under one Brand — for example as priority tiers, a client roster, or an "all accounts" bucket — is not a supported use. It also mixes those advertisers' data together in reports, dashboards, and AI analysis, which makes the numbers wrong for each of them.

If you manage multiple businesses or clients, each one needs its own Brand.

13.3 How this is applied

  • When you assign an advertising profile or Selling Partner account to a Brand that already contains a different advertiser in that marketplace, we may decline the change and tell you which accounts conflict.
  • We may ask you to separate a Brand that holds multiple unrelated advertisers.
  • We may disable a Brand that is used to hold multiple unrelated advertisers. A disabled Brand stops reporting until it is enabled again; your data is not deleted.

13.4 Exceptions

If you believe your setup is a legitimate exception — for example a single business that genuinely operates two seller accounts in the same marketplace — contact us at support@marketplaceadpros.com and we can permit it on your account.

14. Program Addenda

The customer referral program and the affiliate program are governed by their own terms, which are addenda to these Terms and Conditions. They apply in addition to these terms; where an addendum conflicts with these terms, the addendum controls for that program only. You accept an addendum when you join the program it covers.

15. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: support@marketplaceadpros.com